Jonathan Rasiah - Professional Profile & Bio at Ziggs

Biography

All great discoveries were made by amateurs.

Senior operations executive with over 10 years of extensive strategic and operation leadership experience in the Customer Operations / Business Process Outsourcing (BPO) industry.

Leadership experience ranges from driving global operations start ups for Fortune 50 corporations to process re engineering and change management for small and medium sized organization.

In-depth knowledge of the offshore near shore BPO operations has given him the opportunity to work with Fortune 500 names HSBC, Microsoft, AOL Comcast and AT&T. Got a keen appreciation for different cultures, which has allowed me to enjoy my work in different countries like Philippines, India, Sri lanka,Iberia,Lat-Am ,West Europe , USA and Canada.

Passionate supporter of selected youth mentoring programs, guiding and supporting youth who require help and guidance to stay in school and Career Mentor for career transition programs . Proud to serve in the Board of multiple local business bodies.

Recognized for unique leadership style winner of industry awards

Tags: • Call Center Operations/BPO Right Shore/ Home Shore expert • New Business Development • Business Process Reengineering • Change Management • Customer Service • Workforce Management / Strategic Planning Continuous Improvement Initiatives • Business Intelligence • • Budget Contingency Management • DRP /BCP Profit & Loss Management • Vendor Partnerships • Board Reporting and Forecasting • Design Thinking • Predictive Analytics /Operational Analysis • Breakthrough Management