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Alan DeNapoli
Name:  Alan DeNapoli
Company:  Verizon
Location:  Norwood, Massachusetts

Offline



Background

Work History
Verizon Communications Brockton
Engineer 10/2000 - Present
Responsible for timely preparation of outside plant work orders in accordance with company objectives and policies to provide the highest quality service at the most economical price in the Easton, Middleboro and Wareham exchanges.
Attend meetings and conference calls with both internal and external customers as necessary to provide input and guidance.
Work and cooperate with multiple Verizon groups to ensure delivery of work orders.
Review and adjust work order budgets based on changes in scope and work required.
Review and adjust work order schedules based on changes in scope and as required.
Perform site visits for outside plant and customer premise as required.
Assist and instruct field forces on job tasks.
Update Verizon record systems to ensure integrity.
Work closely with other local Utilities to produce effective solutions to issues that arise with the outside plant.
Local coordinator for the New Developments database in Lotus Notes.
Local FIOS SPOC for the Middleboro exchange.
Resolve FIOS provisioning issues.
Proactively manages ADSL part sites and FIOS splitters and jumpers associated with hubs to reduce engineering held orders.


Education
Bentley College Waltham, Massachusetts
Master's Degree 05/07
Master of Business Administration
Wentworth Institute of Technology Boston, Massachusetts
Bachelor's Degree 08/00
Mechanical Engineering
Graduated Magna Cum Laude





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