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Rogers Communication |
Toronto,Canada |
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Director - Call Centre Enterprise Planning |
12/2009 - Present |
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Transcom |
Canada |
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Regional Business Support Manager |
7/2008 - Present |
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Sutherland Global Services |
Vernon BC, Canada |
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Operations Director |
1/2006 - Present |
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Senior Director responsible of overall operations of the Service Delivery Site.
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HSBC |
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Assistant Vice President |
1/2004 - 11/2005 |
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Played a pivotal role in setting up the consumer lending customer support call center.
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HelloCorp |
Manila Phillipines |
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Director Operations |
1/2002 - 12/2003 |
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Pioneered the offshore call center industry in Sri Lanka by setting up the first offshore call center. Promoted Head of Operations Asia Pacific.
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