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Ziggs, Inc |
Boston |
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Director of Client Services |
1/2007 - Present |
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Ziggs, Inc |
Boston, MA |
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Director of Customer Relations |
12/2005 - Present |
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Increased responsibilites within all of Customer touchpoints within the Ziggs universe. Resposible for all Search Engine Marketing at Ziggs as well.
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Ziggs, Inc. |
Boston, Ma |
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Manager of Customer Support |
10/2004 - 12/2005 |
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My responsibilities included but were not limited to overhauling the entire customer service department, increasing contact points and streamlining contact points from our website, as well as personnel management within the customer service department.
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Koster Insurance |
Quincy, MA |
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Account Executive |
1/2004 - 10/2004 |
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I was responsible for new business development as well as service for new accounts.
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FamilyEducation Network |
Boston, MA |
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Director, Customer Service |
10/1997 - 3/2002 |
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I held many titles and job descriptions while at FamilyEducaton Network. I began there as an Account Coordinator and ended there as the Director of Customer Support. I streamlined many pieces of the business into a more functional area cutting costs by $500,000 per year. I oversaw a team of up to 11 employees providing mentoring, reviews, as well as hiring and firing responsibilities.
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